549 - House Rules - terms and conditions


Guest checkin and Chechkout

Guest checkin is from 2pm with instructions provided via txt message and/or the booking agency. Check out: Check-out time is 10:00am . If you have a late departing bus or flight and wish to leave your baggage, we can store them for you until your Hervey Bay departure.


Apartment Occupancy

The 549 Apartments are two bedrooms that can accommodate up to 4 adults only. A surcharge of $100 per person, per night applies if your reservation online did not include any additional guests.


Curfew after 10pm

As most of our guests are up early to attend tours, we have a 10pm Quiet Time (curfew) to ensure a peaceful sleep for all. If you are returning late from being out, be super quiet returning to your apartment including, enjoying your outdoor private courtyard or balcony after curfew.


Apartment Privacy

Guest Privacy: All of our guests apartments are private and must not be entered. Please keep your apartment door closed at all times not only for privacy but, to ensure the air-conditioning is not going to waste. Please lock your door if you are going out exploring.


Smoking and Vaping

Vaping (electronic cigarette) or tobacco smoking is permitted out doors only in the rear court yards or rear balconies. Please be respectful to not allow 2nd hand smoke to disturb other guests.


549 Security

Hervey Bay is a safe community and for additional peace of mind, our compound is fully secured (please ensure the blue door is properly closed). We have on-site staff 24/7 and an Arlo camera system in all outdoor areas. Strangers or visitors are not permitted to enter the property, only registered guests.


House Keeping

When departing, please be kind to our house keepers and leave your apartment neat and tidy with dishes washed. Please be cautious when eating or drinking on the sofa, a house keeping surcharge of $250 applies to repair damage to furniture or for any additional housekeeping.


Driveway Gate

The driveway gate is automated to 90 seconds, to avoid serious injury, please do not stand in front of or obstruct the driveway gate when closing or opening and, must be operated by an adult.


Medical Emergencies

Medical Emergencies: If you have a medical emergency please let us know immediately. Our site manager has St Johns ambulance basic training and a first aid kit. We can also organise a home visit doctor or ambulance.


Our legal terms and Conditions

We wish you an enjoyable and comfortable stay. Please read all our house rules, terms and conditions, in order to make your stay as pleasant as possible. By entering our hotel and providing payment, you have agreed to observe our hotel rules and consent to your credit card on file being charged for extra fees and penalties.
We do not permit any illegal activities, theft of hotel property, pets, offensive language, nudity, disturbing behaviour, parties, breaching curfew, vaping (electronic cigarette) or tobacco smoking indoors, contraband and drugs are strictly prohibited, eviction and penalties enforced.
Guests will be held financially responsible for any theft, loss or damage to the room, furniture or facilities. You unconditionally give your consent for the hotel to charge your credit card on file a penalty of $250 or greater amount and/or evict any guest that breach our hotel rules and curfew.